Terms of use

These terms are the agreement between you and JoinGood ("we", "us") when you use joingood.co.uk and the JoinGood app. By creating an account or using JoinGood you agree to them. If you don't agree, please don't use it. You can reach us at hello@joingood.co.uk.

What JoinGood is

JoinGood is a platform that helps people find and join activities — volunteering, and fun sessions like football or book clubs — and meet each other. Activities are posted and run by other members ("hosts"), not by JoinGood. We don't organise, supervise, insure or vouch for any activity or person on the platform.

Who can use it

• You must be 18 or over.
• Give us accurate information and keep your login secure. You are responsible for what happens on your account.
• One person, one account.

Joining activities

You take part in activities at your own risk and are responsible for your own safety and belongings. Please read our safety guide — meet in public first, tell someone where you're going, and leave if something feels wrong. Nothing in these terms limits your rights under law or our responsibility for death or personal injury caused by our negligence, or for fraud.

If you host

• You are responsible for the activity you post, including having the right permissions for the place and the task, and for the safety of the people who come.
• Don't run activities involving children or vulnerable adults through JoinGood unless you have the proper safeguarding arrangements and checks in place. We don't carry out those checks.
• Describe your activity honestly, and keep details (time, place, cancellation) up to date.
• Only mark people as having attended if they really did.

How we behave to each other

You agree not to:

• harass, threaten, discriminate against or pressure anyone;
• post anything illegal, misleading, hateful or sexually explicit;
• pretend to be someone else or claim a background or qualification you don't have;
• use JoinGood to sell things, recruit for other services, or ask people for money;
• collect other people's details, or try to break, overload or get around the platform.

You can report activities and people and block anyone. We may remove content, cancel activities or suspend accounts that break these terms or our safety guide, with or without notice where someone may be at risk.

Backgrounds and standby volunteers

Members can say they have a care, emergency-services or medical background. Unless a badge says it has been verified by JoinGood, it is self-declared and we haven't checked it. Even a verified badge means we've seen proof of that background — not that the person is suitable for any particular task. Standby volunteers choose whether to respond and are not an emergency service. In an emergency, call 999.

Charity trips and fundraising

Trips are organised by their hosts. JoinGood doesn't arrange travel, take bookings or payments, or process donations. Amounts raised are reported by the members themselves. Supporters give directly through the charity or fundraising page, and any arrangement with a charity is between you and them.

Perks and partner offers

Some local businesses offer perks, discounts or donations. These are provided by the partners, not by JoinGood, can change or end at any time, and have no cash value. Volunteering on JoinGood is always free.

Your content

You keep ownership of what you post (your name, bio, activity descriptions and so on). You give us permission to store it and show it to other members as needed to run JoinGood. Please only post things you have the right to share.

Ending your account

You can stop using JoinGood at any time and ask us to delete your account by emailing hello@joingood.co.uk. We can suspend or close accounts that break these terms.

Our responsibility

We do our best to keep JoinGood working and safe, but it is provided "as is" and we can't promise it will always be available or error-free. To the extent the law allows, we are not responsible for what members do, for the activities they run, or for losses that arise from meeting or relying on other members. This doesn't affect anything that can't legally be excluded, including death or personal injury caused by negligence, and fraud.

Changes and the law

We may update these terms — if the changes are important we'll tell you in the app or by email. Continuing to use JoinGood means you accept the new version. These terms are governed by the law of England and Wales, and the courts of England and Wales can hear any dispute.

Contact

Questions or concerns: hello@joingood.co.uk.