This explains what personal information JoinGood collects, why, who sees it and what your rights are. In short: we collect what we need to run the app, we never sell your data, and you can ask us to delete it.
Who we are
JoinGood is responsible for your information (the "controller" under UK GDPR). Contact us at hello@joingood.co.uk.
What we collect
- Account details: your name, email address and password (stored securely by our login provider, never in readable form).
- Your profile: optional bio, any background you declare (for example a care or medical background), and whether you're on standby.
- Your activity: activities you join, host or check in to, dinner choices, trips you join and fundraising amounts you report, who invited you.
- Messages inside the app: notifications, reports and blocks you make, and requests sent to or received from standby volunteers (including the contact details you choose to give).
- Device and technical data: your login session, and, only if you turn on notifications, a push-notification address for your device. Our hosting provider also keeps standard server logs (such as IP address and pages requested).
- Location: only the place names and addresses hosts type into activities. We don't track your device location.
Why we use it, and our legal basis
- To run your account and the features you use — creating an account, joining activities, showing who's going, sending reminders (contract).
- To keep people safe and the platform fair — handling reports, blocking, moderation and preventing abuse (legitimate interests, and to protect people).
- To understand whether JoinGood is working, using counts such as how many people come back (legitimate interests). We don't run advertising or sell data.
- To send push notifications (your consent, which you can withdraw in your device settings or on your profile), and to email you reminders and cancellations about things you've joined (contract and legitimate interests; you can switch these off on your profile).
Some information you give us, like a declared medical or care background, can be sensitive. We only show it to other members in the way you choose (your profile badge) and you can remove it at any time.
Who can see what
- Other members can see your name, bio and any declared background, and that you're going to an activity. The host sees who has joined and marks who attended.
- Contact details you give in a standby request are only shown to the volunteer you asked.
- JoinGood admins can see account and activity information where needed to run and protect the platform.
- We don't sell or rent your personal information, and we don't use it for advertising.
Services we use to run JoinGood
These providers process information on our behalf:
- Supabase — our database and login system (hosted in Ireland).
- Vercel — hosting for the website and app (our servers run in Ireland; Vercel is a US company).
- Resend — sends our emails (we use its European region).
- OpenStreetMap — we send the place name of an activity to its search service to find it on the map, and the map images load from OpenStreetMap servers, which can see your IP address.
- Browser or phone push services (such as those run by Apple, Google or Mozilla) — only if you switch on notifications.
Where any of these is based outside the UK, we rely on safeguards such as the UK's approved transfer terms to protect your information.
Cookies
We use only the cookies needed to keep you logged in. We don't use advertising or analytics cookies, so there's no cookie banner to click.
How long we keep it
We keep your information while your account is open. If you ask us to delete your account we'll remove your personal information within a month, except where we must keep something for legal reasons or to deal with a safety report (for example, a record that someone was removed for breaking our rules).
Your rights
You can ask to see the information we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy you can move elsewhere. To use any of these, email hello@joingood.co.uk. We'll reply within a month. You can also change most things yourself in your profile.
If you're unhappy with how we've handled your information you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.
Who it's for
JoinGood is for people aged 18 or over. We don't knowingly collect information from anyone younger.
Changes
If we change this policy in a way that matters, we'll tell you in the app or by email. The date at the top shows when it was last updated.